How to create a signature request
Send a document to a signer for biometric-verified signing. Takes about two minutes.
Before you begin
- Your document as a PDF. Max 200 MB.
- A clear front-facing photograph of the person who will sign.
- The signer's full legal name and the email address where they should receive the link.
1Open the New Request view
From your dashboard, click New request in the sidebar. You'll see a form with three sections: Document source, Attestation type, and Signer & files.
2Choose your document source
You can either upload a fresh PDF, or reuse a saved template. If you have a template saved, pick Use a saved template and select it from the dropdown. Otherwise, leave Upload a new document selected.
3Pick the attestation type
The attestation type determines the wording on the certificate and what the signer sees during the ceremony. Choose the one that matches what you're asking them to do:
| Type | Use it for |
|---|---|
| Contract signature | Standard agreements, engagement letters, leases |
| Approval | Internal sign-offs, budget approvals |
| Review | Documents requiring confirmation of review |
| Informed consent | Medical, legal, or financial consents |
| Acceptance | Terms of service, policy acceptance |
| Witness | Witnessing another person's signature |
4Enter the signer details
In the Signer section, enter the signer's full legal name (as it should appear on the certificate) and their email address. If you need multiple signers, click Add another signer — up to four additional signers can be added.
5Upload the document and reference photo
Drag your PDF into the Contract PDF drop zone. Then drag the signer's photograph into the Reference photo drop zone. See Add a reference photo for guidance on picking a good one.
6Review and send
Before sending, check:
- The signer's name is spelled exactly as it should appear on the certificate
- The signer's email is correct — the link goes there, and only there
- The document is the final version you want signed
- The reference photo is the actual person who will be signing
Click Send to signer. The transaction appears in your Transactions list immediately with status created.
What happens next
- The signer receives an email with a signing link. The link is unique to this transaction and expires after a set window.
- When they open it, they see the document, are asked to review it (scroll-locked to the end), accept a biometric consent notice, and then complete the six-step verification ceremony.
- If verification succeeds, the certificate is generated and emailed to both you and the signer.
- If verification fails, the signer sees a plain-language reason and you are notified. After three failed attempts, the transaction is permanently failed and you must create a new one.
Troubleshooting
| Problem | Fix |
|---|---|
| "PDF required" error | Some PDFs have unusual headers. Re-save the file from your PDF editor as a standard PDF and try again. |
| Signer never receives link | Ask them to check spam. From the transaction detail view, use Resend link if needed. |
| Signer's video won't start | Signer must use a desktop or laptop with a working camera. Mobile is currently not supported for the ceremony. |
| Verification fails repeatedly | Check that the reference photo actually shows the signer's face clearly. See Add a reference photo. |
District Seal is a product of NEXSIM LLC, Montana, United States.
Support: support@districtseal.com